CommunityPoint FAQs






Q: How do I find resources that provide services I am looking for?


A: There are several ways to search:


The Simple Search is the quickest way to search. Simply type exactly what you are looking for into the search bar. For example, if you would like a list of food banks, type "food bank". If you are looking for multiple services or resources, search for one at a time to maximize your search results. Using general terms will also maximize your search results.


Common Searches are provided as pre-defined searches. Simply click the name of a search term under the header "Common Searches" to view the search results.


The Advanced Search allows for very specific searches and provides the most flexible search options, such as keywords, location, and area served. The advanced search also allows you to search for volunteer opportunities and wishlist items.


The Search by Service Topics option allows you to use the service tree to find resources. Browse the service tree, and drill down to find services by selecting the service name. Once you have found the service code name which best matches the service you are looking for, select "View Resources" for that service code.



Q: How do I refine my search results?


A: Once you have received a result set, use the "Refine your results" options to the right of the result set to narrow your results.



Q: How do I find a specific agency or program?


A: Using the Simple Search, type in the name you are looking for in the search bar. If the agency is not returned in your search results, try only using keywords from the agency name.



Q: How do I find the details about agencies, programs, or services?


A: In the search results, click the blue underlined name of any agency or program. Click the tabs to view the information. Click the link below the map to get directions. Click the links to print or email resource information or to send the resource name, location, and phone number via SMS text message.



Q: Can I save my search results so that I can access those resources later?


A: Yes, once you have created an account, you can add a resource group to your account. Name your resource group something that will remind you of the resources listed in the group. For example, if you would like to save food resources you've found, title your resource group "Food" or "Food Banks".


Once you have created a resource group, you can save any resource to your group by clicking the checkbox to the left of any resource displayed in a result set and then selecting the group you would like the add the resource to in the green box in the right-hand column. Click "Add" once you have chosen the correct group.


You can access any of your resource groups at any time by simply logging in to your account page. You will see your saved resource groups on your account page.






Q: Do I have to pay to create an account?


A: No, creating an account is absolutely free.



Q: What does having an account allow me to do?


A: Creating an account allows you to save your search results, create resource groups for your saved resources, submit incorrect resource information, and submit new resources to be added to the database. You do not need an account to search the resource directory, to print resource information, or to send resource information via SMS text message or email.



Q: How do I create an account?


A: On the My Account page, click "Create a New Account." Enter the required information (Name, Username, E-mail, Phone Number, Organization and Password), then click "Register." After your account has been created, an activation link will be sent to the e-mail address you entered. Note that you must activate the account by clicking on the activation link when you get the e-mail before you can login. If you do not receive the email in your Inbox shortly, please check your spam or bulk mail folder for the activation email.






Q: I don't see my agency listed as a resource in this database. How can I add my agency to this database?


A: Once you have created an account, you can click on the "Add your resource to this directory" link located at the bottom right of the general search page. The add request will be sent to an administrator for approval.



Q: I see information on a resource's profile that needs to be updated or added. What can I do?


A: Once you have created an account, you can click on the red "Report Incorrect Information" link located at the top of any resource's profile to submit your changes. The change request will be sent to an administrator for approval.



Q: I've been asked to update my agency or program's listing, but everything looks correct. What do I do?


A: Once you have created an account, you can click the red "Verify Information" link located at the top of any resource's profile to notify the administrator that the information is correct.



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